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Service Desk Analyst

Remote | Raleigh, North Carolina
Permanent | Job ID #61345 | Posted Last Month
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Global client based in Raleigh is seeking a Service Desk Analyst to join them on a full-time perm engagement.

Responsibilities:

  • Acts as the initial point of contact for user support calls to the IT Service Desk such that all calls are logged
    correctly and promptly allocated appropriately within the IT team.
  • Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less
    complex calls whenever possible.
  • Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems
    problems.
  • Carries out a prescribed program of system performance monitoring, measurement, management, and
    capacity planning for computer systems, to support a pro-active approach to meeting changing system
    demands.
  • Assist in the maintenance of the Service Desk Knowledge Base.

Experience:

  • 2 years entry level to moderate experience providing service desk support preferred.
  • Experience with ticketing systems; perfer Service Now
  • Excellent client facing skills with the ability to thrive in a highly, critical fast paced environment
  • IT Certifications preferred

Travel Requirements:

  • May require local travel
  • May require other travel for business needs

Apply today!

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