Global client based in Raleigh is seeking a Service Desk Analyst to join them on a full-time perm engagement.
Acts as the initial point of contact for user support calls to the IT Service Desk such that all calls are logged
correctly and promptly allocated appropriately within the IT team.
Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less
complex calls whenever possible.
Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems
Carries out a prescribed program of system performance monitoring, measurement, management, and
capacity planning for computer systems, to support a pro-active approach to meeting changing system
Assist in the maintenance of the Service Desk Knowledge Base.
2 years entry level to moderate experience providing service desk support preferred.
Experience with ticketing systems; perfer Service Now
Excellent client facing skills with the ability to thrive in a highly, critical fast paced environment